Terms & conditions


Please read our terms and conditions carefully. Your use of the Bags4baby.com website and purchase of our products on it means that you agree to the following terms and conditions.

General

Shopping with www.Bags4baby.com you can order Online using the website by accepting the following terms and conditions:

1. Our website

Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.

2. Customer Information

2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.

2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.

2.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.

3. Privacy

Bags4baby.com takes your privacy seriously.

4. Product Pricing, Image and Title

4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.

4.2 We reserve the right to alter all product pricing without notice. We also reserve the right to discontinue the availability of Products at any time at our sole discretion. If an order is cancelled any payment made for the Products will be refunded in full.

4.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

4.4 Product images are for illustrative purposes only. On occasion the item you will receive will be slightly different from that shown in the picture. Bags4baby.com endeavours to always have up to date and accurate images for products. Should you have any queries please refer to the item description which will correctly show you what product is for sale or call our customer services who will happily verify any queries you may have.

5. Your Order , Payment and Delivery

5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.

5.2 Prices Quoted on Bags4baby.com are in UK Pounds Sterling or Euros as selected. Outside the UK your credit card company will charge you in your local currency at the current rate. Please note that both charges and any refunds are in UK Pounds Sterling or Euros.

5.3 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

5.4 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

5.5 It is your responsibility to supply correct billing and delivery address information. In the event that inaccurate address information has been supplied NaturVital.co.uk is unable to accept any responsibility for misdirection of your order.

5.6 The credit card payment method will be securely processed by our payment service provider: ZonaIT Software Solutions SL ( CIF: ES-B63945828) headquartered in C/Maria Benlliure 151, 3∫, Badalona, 08917, Barcelona, Spain.

The Paypal payment method will be securely processed by our payment service provider: PayPal (Europe) S.‡ r.l. et Cie, S.C.A. (R.C.S. Luxembourg B 118 349).

5.7 Unfortunately, severe weather conditions can disrupt our couriers from time to time. No refunds will be given if the courier is unable to operate its normal services due to bad weather.

6. Shipping and Customs Duty

6.1 All orders received by us are shipped subject to availability.

6.2 We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.

6.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or Fulfilment Company or a full refund.

6.4 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.

7. Cancellation Rights, Returns and Refunds

7.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within seven working days from the day after you receive your goods.

7.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.

7.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

7.4 Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.

7.5 No right of cancellation exists for personalised goods or goods that are intimate in their nature or goods where there may be hygiene issues, unless defective.

7.6 Please observe the following procedure for all returns to us:

7.6.1 On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.

7.6.2 If you are returning your product because it is defective, please state the defect or defects.

7.6.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.

7.7 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

7.8 You are responsible for paying any postage or shipping costs incurred when returning the product.

7.9 We recommend that all returns be sent by registered post, so that a record of the return is available for you.

7.10 We will not issue refunds for any items lost or stolen in transit to us.

7.11 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

7.12 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.

7.13 Unused products may be returned promptly by contacting our customer service service@bags4baby.com ,we will send you details re returns

7.14 Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.

7.15 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

8. Customer Complaints

We endeavour to respond to all customer complaints or queries within five working days.

9. Copyright

9.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of NaturVital.co.uk, unless expressly acknowledged as otherwise.

9.2 The data mining, extraction or utilization of product information from our website is not permitted without our express prior written permission.